FREQUENTLY ASKED QUESTIONS

Browse the shop, choose your product, upload your photo, and check out. For bulk or event bookings, use the inquiry form on the relevant page — we'll respond within 1–2 business days.

JPG or PNG works best. The higher the resolution, the sharper your keepsake — aim for at least 1000px on the shortest side. If there's an issue with your image, we'll reach out before printing anything.

Absolutely. Multi-packs are designed for mixing. Upload each image when prompted, or add a note at checkout with any special instructions.

Our decorative charms are gold-tone metal with enamel detailing — lightweight, durable, and lovely. Each includes a lobster clasp for easy attachment to keys, bags, or our custom photo keychains.

Yes — just add it to your cart and we'll bundle them. You can also purchase charms separately from the Charms collection page.

We match your photo as closely as possible with vibrant, fade-resistant inks. Slight variation between screen and print is normal, but we will do our best to make it look gorgeous.

Very. Our magnetic backing holds securely on fridges and most standard magnetic surfaces — designed to stay put, not slip off every time someone reaches for the leftovers.

Online orders: 2–3 business days production, then standard shipping. At markets or events: approximately 15 minutes on-site.

Yes! Head to the Events page and fill out the booking inquiry form. We're available for weddings, corporate events, birthday parties, and more. We bring the full setup — you just bring your guests.

We love a bulk order. Head to the Bulk Orders page for all the details, or reach out directly for a quote. Minimum of 10 units for bulk pricing.

OUR POLICIES

Production Time

All custom orders are produced within 2–3 business days of receiving your photos and payment. During peak seasons (Mother's Day, Christmas etc.), allow up to 5 business days. We'll keep you in the loop.

Dispatch & Tracking

Orders are dispatched via tracked standard post. You'll receive a tracking number via email once your order ships.

International Shipping

We currently ship within Canada. Contact us for international inquiries.

Returns & Refunds Policy

Because every Little Magnet Lane order is custom-made for you, we do not accept returns or offer refunds for change of mind. If your order arrives damaged, faulty, or incorrect — contact us within 7 days with a photo and we will replace or refund, no questions asked.

📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick
📸 Made From Your Photos • 🧲 Handmade in BC • 🚚 Free Shipping Over $50 • ✨ Memories That Stick